Budget Bytes Over 100 Easy
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Misty of Lafayette, LA Verified Reviewer Verified Buyer
Original review: Jan. 11, 2022
I cannot tell you how extremely impressive that I think your company is. I am new to your product, but have continued to be wowed since I signed up for the impression kit. I love the constant communication in various media (email & text) as well as the personalized touch...It's not mass responses being sent out! Let's talk about packaging because I love yours! From the colors to the simplicity to the quality, all of it is 100% fabulous! The simplistic video on "how to" upon receiving the impression kit made it SUPER easy to complete. The encouragement from "Nick" to get the impression kit completed, so that he could schedule mail pickup was awesome because I can be somewhat of a procrastinator. I just received my aligners today while home on my lunch break and I cannot wait to get home tonight and begin my road to straighter teeth.
Keep up the great work! Also, I believe it was a deal offered in "Daily Skimm" to Skimmers that sparked my interest and I clicked. From that point on, it was all Byte, user friendly mobile app and website was my first impression and I got a good vibe. Then, the communication second touchpoint was equally good vibes and it just went on from there. Have a fantastic day and I will tell EVERYONE that I know about Byte and all of this company's awesomeness.
Kindest Regards,
Misty **
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Byte response
Hi Misty! This is amazing to hear :) From start to finish our team is here to guide our customers through each step and make sure this process is as easy and stress-free as possible! Thanks for the incredible review!
Celine of Leawood, KS Verified Reviewer Verified Buyer
Original review: Nov. 18, 2021
I have always been embarrassed by the gap between my two front teeth. I used to have braces as a teenager and my teeth were perfect but I broke one of the front ones when I was 20 and was left with a pretty big gap after my tooth was fixed. Then pregnancy and years of not taking care of my teeth made them even worse. I started by having my teeth repaired with bonding but the gap was still there and I hated it. My dentist said I could do Invisalign but the price was just too much for me. I then decided to look into cheaper solutions. I knew I didn't want to do SDC because I had heard bad reviews and I initially signed up for an impression kit from another company.
While I was waiting for my impressions to be reviewed, I saw ads for Byte and decided to look into it. Straight away I liked the night option. I love to drink coffee and tea and I couldn't myself not drinking them during the day. I also would have found it difficult to brush my teeth at lunch since I'm a teacher and have to eat my students and can't leave them by themselves even for a few minutes.
I ordered the impression kit and received it very quickly. Everything was very well explain and the directions were easy to follow. I took the photos and my impressions and sent them back. Within a few days I had a treatment plan laid out with. some images showing the progress week after week and how my teeth would look in the end. I still had to decide between day and night and sent texts back and forth to my customer service assistant who was very helpful and responded very quickly to all my questions. I decided to go for the night option despite it being a little more expensive because it seemed more convenient to me. I was able to set up a payment plan and received my aligners shortly after.
The box that contains the aligners is very sturdy and each aligner is individually packed. There is also some BrightByte (foam that cleans the aligners and whitens the teeth) and an HyperByte (vibrating instrument that helps put the aligners in place correctly). The instructions are very clear: the aligners need to be worn for at least 10 hours and the HyperByte needs to be used for a minimum of 10 minutes everyday. I started using the aligners the day I received them, at first they were a little uncomfortable but the HyperByte helps putting them in place properly and they don't really hurt.
I am now a few months into my treatment and I can already see the difference. I like that the Byte Team reaches out regularly and gives me personalized advice. For example, they told me to go back to previous bottom aligners since my bottom teeth were not where they were supposed to be. Overall I feel I made the right choice by choosing Byte and I can't wait to see the final result!
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Byte response
This is incredible! We appreciate you submitting such a detailed review. It is important for us to provide our customers with a stress-free, smooth journey to a new smile! We are so happy to hear about your experience so far. Don't hesitate to reach out with any questions!
Matthew of Washington, DC Verified Reviewer Verified Buyer
Original review: Nov. 6, 2021
I'm about halfway through my Byte (at night) treatment plan, with 3 and a half more months to go. The process of getting signed up, receiving the molding kit, and taking the molds was very quick and smooth for me. I was very careful to follow directions when taking the molds, since otherwise that could result in issues with the treatment plan and fit of aligners. My plan has 29 top aligners and 16 bottom aligners. The top teeth have been progressing very smoothly with no fit issues. I'm currently on #16. The bottom aligners did have some fit issues related to an area of crowding with one stubborn slanted tooth (one of the main reasons I wanted to do Byte in the first place).
On aligner #9 I realized that there was an air gap between that tooth and the aligner, and after sending photos to Byte customer service, they asked me to send photos with previous sets of aligners on, and I ended up reverting back to #7. Since then, I've been wearing bottom aligners on a different schedule (10 nights per aligner) compared with the top (7 nights per aligner). The Hyperbyte tool helps, but I found that purchasing and using 'aligner chewies' on Amazon - although not specifically recommended by Byte - helped more in my case (along with hyperbyte). The shape and rigidity of the hyperbyte didn't allow it to help with the aligner fit in an area with a slanted, crowded tooth, like aligner chewies could. I've been using them both. It was a bit of trial and error on my part.
It's important to ensure that your teeth are tracking with aligners (with no major air gaps) before you switch to the next week's set. One minor complaint is that I reached out to Byte the night I switched to aligner #13 on the top (which is what they said to do), so that they can then mail you your second aligner set (#16 onward; they only send the first 15 at first). They initially said they could not send me the second aligner set until I was up to week 13 on the bottom too. This didn't make any sense -- due to reverting back in time, and due to the longer schedule (10 night/aligner) on the bottom, I wouldn't be caught up on the bottom for about 2 months. Meanwhile, I only had 16 aligners total in my treatment plan on the bottom (there was only one more to send) and 29 on the top.
It took a few rounds of emails for me to get them to agree to send the second round of aligners, and even then, I still didn't get them until one week after I should have started week #16 on the top (so my treatment plan was delayed a week). Not a huge deal -- and overall I am satisfied. The lower cost (compared with Invisalign), the flexibility to not have appointments, the moderately responsive customer service (usually takes 2-3 days to hear back, sometimes longer), and results I've seen so far (my teeth are actually getting straighter!) would make me recommend Byte.
I recommend the Byte at night product even though it will make the treatment plan longer and is slightly more expensive. It is unrealistic to actually wear the aligner all day every day (except while eating), although I know some people manage. Drinking sparkling water, coffee, snacking, going out to eat, etc. is all so much more complicated if you have to wear it all day. I've found that my teeth have been moving mainly on track, even though I have only been wearing them at night.
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Byte response
Thank you for your feedback, Matthew. We are happy to hear that overall your experience has been positive. Our team is always standing by for support to get our customer's smiles back on track. If you ever have any questions we are just an email, phone call, or text away :)
Kellee of Denver, CO Verified Reviewer Verified Buyer
Original review: Nov. 3, 2021
I felt a bit unsure about ordering what I would say is an "off brand" of Invisalign, especially not going into a dental office. I have been blown away by the customer services, response time, and strive to make sure my experience is what I expected. My bottom teeth moved and were straight at about week 6, and I noticed my teeth looking whiter by week 3. I have friends that have noticed a difference in my smile. I was coming to the end of my 14 weeks when the tooth I wanted moved the most hadn't made much progress. The Byte team has worked with me, and changed my plan/regimen to support me in getting the results I want. My insurance covered most of the cost of this treatment, and Byte has not added on any hidden or additional costs from my first purchase with them. This was so easy!
Byte response
Thanks so much for the review, we really appreciate you taking the time to write in. Our team truly cares about getting you your dream smile and we want to make sure we are doing everything we can to get you those results. We are thrilled to hear you are loving your whiter and brighter smile :) Any time you have a question, concerns, or just want someone to hype up your new smile, our team is here for you!
Sabrina of Forestport, NY Verified Reviewer Verified Buyer
Original review: Oct. 15, 2021
I was referred to Byte by my older brother halfway through his treatment plan - we were both born with jaws too small to fit all of our teeth and we both had canines that were pushed uncomfortably high and forward as we grew up. I noticed the aligners were helping to realign his canine so I wanted to give it a try as well. Like all teeth alignment plans, Byte requires a commitment and you'll need to adjust your eating and brushing habits to keep the aligners clean and get good results. Before using it, I brushed my teeth once a day; Now, out of habit I brush after every meal and they've never been this white and polished in my whole life, and that's just a side effect of the treatment requirements.
While my unruly canine is still not completely level with my other canine (getting it completely flush would require a more involved dental procedure), it's positioned much better than it used to be and I'm no longer afraid to smile and show my pearly whites! I do wish that the staff was quicker to respond, sometimes it would take more than a week before I received a reply to my questions, but I understand this is a consequence of being understaffed due to COVID and thus I won't knock down the rating for it. Despite the delays, Byte stood by their guarantee and sent me additional aligners outside of the original treatment plan until I was happy with the results.
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Byte response
Hi Sabrina! We're so happy to hear you're loving your Byte journey. Throughout every step of treatment, we are here for you. Please do not hesitate to reach out if you have any questions, concerns, or just want someone to hype up your new straighter, whiter smile :)
Matt of Avon Lake, OH Verified Reviewer Verified Buyer
Original review: Oct. 1, 2022
A dot.con. Very hands off. In order to get my retainers they requested positive feedback, and an escalation of my issue with the ill fitting retainers yielded no results to remedy issue. The end result is that my teeth are straighter, but more by luck than with professional care. I purchased my retainers elsewhere.
Byte response
Thank you for your feedback, Matt, it is very useful for us. While we never require positive feedback (or feedback of any kind) to receive retainers, we occasionally offer promotions for a free set of retainers for those who post a before-and-after journey review. Though tele-dentistry may seem unconventional to some, our customers are in constant communication throughout treatment with an expert clinical support team comprised of board-certified dentists and orthodontists. We would like to help and address any other concerns. Please reach out to the Byte Support Team via phone at 877-298-3669 or go to patient.byte.com/support for support.
Victoria of Wentzville, MO Verified Reviewer Verified Buyer
Original review: Sept. 23, 2022
I was told I was not a candidate for the BYTE aligners but they will not refund my $905.00. I have made several calls, left several messages and no reply. I called the BYTEPAY and they say they have requested my refund but nothing has been resolved yet. Still waiting and now they say they need documents IN ORDER TO GET MY REFUND ALTHOUGH THEY ARE THE ONES WHO TOLD ME I WAS NOT A CANDIDATE FOR THEIR PRODUCT. They did not provide me with their product so therefore I should get my money back but they keep taking the payments out every month on the 30th! I just want my money refunded!!!
Byte response
Victoria, thank you for reaching out. We're so sorry to hear about these hurdles and want to do what we can to assist, as we take this matter very seriously. Please reach out to us at bytereviews@byteme.com and we will get back to you as soon as possible.
Felicia of Newtown Sq, PA Verified Reviewer Verified Buyer
Original review: Sept. 16, 2022
Amber walked me through my impression process and she also scheduled the pickup as well. She is absolutely incredible, so kind and extremely helpful. She responded quickly and continuously checked on me throughout the process. She deserves a raise!! Thank you Amber!
Byte response
Felicia, thank you for the kind review! We could not agree more--Amber is the best! We're so glad to hear she was so helpful. If any questions arise, please reach out! We're here to help!
Gregory of Cleveland, OH Verified Reviewer Verified Buyer
Original review: Sept. 15, 2022
My experience yesterday was amazing. I loved the personal concern and attention to detail the representative showed. I'm currently at work and wrote the rep's name down at home. She was outstanding! She allowed me to explain my concerns and gave information that I may not have known before.
Byte response
Hi Gregory, thank you so much for this amazing review! Here at Byte we want to make the experience an easy and smooth process while providing optimal support to every customer. We are so excited for you, please feel free to reach out if you have any questions or concerns.
Nutsa of Rochester, NY Verified Reviewer Verified Buyer
Original review: Sept. 14, 2022
Kearsti ** (butler) was the customer service representative helping me with my impressions. She has gone above and beyond to please me and has been extremely patient and accommodating. Best customer service I've received. Her helpful and cheerful character is definitely telling even through texts.
Byte response
Thank you so much for the kind review, Nutsa! Kearsti is the best! If any questions come up down the road, don't hesitate to reach out, we're here to help!
Source: https://www.consumeraffairs.com/health/byte.html
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